Kansai Airport Lost and Found: Lost Property Retrieval & Shipping
We are a Japanese international shipping company established in 1995. We communicate directly in Japanese with the office holding your belongings, arrange their release and receipt, and prepare them for international shipping. If you do not yet know whether your item has been found, we can also contact the relevant office on your behalf to ask whether it has been handed in.
Your item has been found at KIX. How do you get it back?
Knowing that your belongings are safe is a relief. Getting them home can be less straightforward once you have left Japan. The office holding your item may be able to release it to a representative or send it to an address within Japan, even if it does not offer international shipping.
Send us the name of the office holding your item and its reference number, if available. We will contact the office directly to confirm its release requirements and arrange to receive the item on your behalf.
Items are usually sent to our address in Japan by domestic courier. Some facilities can send them with the domestic delivery charges payable on arrival. If collection in person is required, we can look into the available arrangements. We will explain any documents you need to provide, such as a letter authorizing us to receive the item.
Where was the item lost at Kansai Airport?
The right contact depends on where you left your belongings. An item left in an airport terminal may be handled by a different office from one left on a plane or on a train to the airport.
- In an airport terminal: tell us which terminal and, if possible, the area where you last had the item. The responsible office can vary by location.
- On an aircraft or at a check-in counter: KIX’s official guidance directs these inquiries to the airline. Include your airline and flight number in your message.
- In the airport station or on a train: the relevant railway company, such as JR or Nankai, handles the inquiry. Details of your journey help identify the correct contact.
If you already have confirmation that your item has been found, we can work directly with the office named in that confirmation. If it has not yet been located, tell us what happened and where you think you left it. We can make an inquiry in Japanese with the relevant office and, once it is found, arrange its retrieval and shipping.
For the airport’s own contact guidance, see Kansai International Airport’s official lost property information.
Lost property retrieval and shipping in 3 steps
01
We arrange to receive your belongings
We confirm the handover arrangements with the office holding your item and explain any documents it requires from you. You provide the necessary details and authorization; we handle the communication in Japanese and arrange receipt in Japan.
02
We prepare the parcel
Once your item reaches us, we pack it if needed to protect it during international transport.
03
We ship it to your overseas address
We propose a shipping method suited to the item and its destination. We explain the charges before you agree to proceed, then arrange dispatch to the agreed address.
What information should you include in your inquiry?
Please provide the following details as far as you know them:
- A description of the item: its type, brand, colour, model and any distinctive features.
- When and where it was lost: the date, approximate time, terminal or airport area, and any relevant flight or train details.
- Where it is being held: if it has been found, the name of the office or facility and the lost property reference number (Reference Number), if available.
- Approximate weight and dimensions: estimates are helpful if exact measurements are unavailable.
- The destination: your delivery address and country.
You do not need to have every detail before contacting us. Send the information you have, and we will let you know what else is needed.
How much does retrieval and overseas shipping cost?
The cost depends on the arrangements needed to receive your item, any packing required, its weight and dimensions, and the destination. We will explain the applicable retrieval, packing and international shipping charges in our quotation so you can decide whether to proceed.
Can you ship a phone, laptop or tablet?
Yes. Common devices with built-in lithium-ion batteries, including smartphones, laptops and tablets, can be shipped using an appropriate shipping service. Please tell us the device model and destination so we can advise on a suitable option.
We do not handle international shipping of power banks.
Arrange the return of your lost property from KIX
If your belongings are being held at Kansai Airport or by another identified office, Japan Luggage Express can arrange their retrieval on your behalf and shipment overseas. Tell us where the item is being held and where you would like it sent. We will explain the next steps and provide a quotation.
