|"I was really surprised
at how fast you always answered my questions. And I was amazed at how
well-organized the whole shipping process was, from first contact onward.
I am delighted to have chosen Japan Luggage Express. You have efficient
customer support, experienced staff and smooth and fast operations. Keep
up the good work!"
- Dr. Andras Zilahy, University of Tokyo (shipped to Hungary)
"In August of 2010 my wife and I returned to South
Africa after three years in Japan.
- Rob Foote, Illustrator
Everything atrived in a good condition.
Shipping with Japan Luggage Express was an extremely good experience.
The cheapest price for the air cargo I found in Japan, perfect organisation
and communication, quick shipment and wonderful aftercare service -
highly recommended forwarder!
- Piotr Grudzien, Poland Polish Embassy
"Everything arrived safe and sound
and on schedule. We picked up all our goods from the shipping warehouse
in Port Melbourne on Monday 30, October without a fuss.
- R. Noa
|"I found the service to
be fully satisfactory. I received all of my materials in good
condition, and the time frame was as noted in the literature that I had
been sent. Once again thank you very much. Keep up the good work."
- Mr. Alphone Sterling, NASA (Marshall Space Flight Center), Alabama, U.S.A.
|"Everything arrived in
perfect order. All the members of your team in Japan and the U.K. were
very helpful and extremely polite. Should anyone ask for a reference before
using your company, I would be more than happy to oblige."
- Ms. Kate Hall, Nikko Securities
|"I am writing to thank
you for your assistance with my move to Melbourne. My luggage arrived
safely yesterday. I am very pleased with your professionalism and the
level of service you offer, and I will not hesitate to recommend your
company to my friends."
- Ms. Jayne Traeger, Australian Embassy
|"I was so impressed with
the friendliness, kindness, patience and haste with which you dealt with
all my requests. You really have perfected the art of customer
care and provide a wonderful personal service."
- Ms. Helen Smith, British Council/University of Queensland
|"Just a quick note to say
thank you for your help and excellent service. We had an excellent re-entry
to Australia with no trouble getting our things through Brisbane customs
and quarantine. The customs officers were very impressed with the documentation,
especially the packing list. Thank you for giving us clear examples of
what we had to write on the packing list. We were very lucky!"
- Ms. Justine Ross
|"Thanks for all your help
in shipping my belongings back to Canada for the second time. I picked
everything up from the warehouse yesterday and it looks like it all made
it in one piece. Once agin, your service has been great and I will recommend
it to other friends of mine who will be leaving Japan in the future."
- Mr. Julian C
|"I contacted a number of
movers and found Japan Luggage Express to be not only very helpful but
most economical. All of my inquires were answered very quickly and thoroughly.
My items were shipped safely and their contact in Canada was also very
friendly and helpful. If you want a mover, go to Japan Luggage Express!"
- Ms. S. Odorico, Canada
|"We have been 100% satisfied
with your company. The quoted price was excellent and the instructions
and advice from you enabled us to feel confident during the whole process.
Please keep up the good work. Best wishes to you, both personally and
for the future of the business."
- Ian & Pam Manning, U.K.
|"All of our 76 packages
containing much pottery and China and 5 large un-crated Shoji screens
arrived in Canada and were delivered to our door without any damage. We
want to thank Japan Luggage Express for the professional and caring attention
that was given to all aspects of our move. We were very appreciative of
the clarity of your instructions and suggestions and we were particularly
impressed by the driver who picked up our packages and repacked his truck
in order to provide safe handling for our shoji screens. Thank you very
much. We unreservedly recommend Japan Luggage Express to anyone emigrating
- Dr. David Walker, Kelowna, BC, Canada
|"I am very happy to recommend
Japan Luggage Express to anyone who needs experienced, reliable, trustworthy,
personalized and competitively priced air or sea shipping service from
or to Japan. Over the past several years, Japan Luggage Express has expertly
handled air shipment of my personal effects from Tokyo to London and back
again to Tokyo. In addition, Japan Luggage Express assisted me with a
40 foot sea container from Tokyo to New York. Each time I used Japan Luggage
Express, everything arrived in perfect condition and on schedule with
the delivery estimate."
- Mr. Mark Barres, Credit Suisse
|"I want to thank you for
the excellent service you have given me. As far as I can see, nothing
has been broken or damaged. You have answered all of my questions very
quickly and politely. Thank you very much."
- Ms. Brenda Dyer -Tokyo Woman's Christian University
| "JLE was professional
at all stages from the first contact to pick up and delivery, not to mention
reasonably-prices and on time. All items arrived perfectly intact. In
highlight, I wish I had shipped more of the stuff that I sold or gave
away in Tokyo, because the cost of replacing those items is greater than
the shipping cost."
- Mr. Ethan Hadley, Huntsville, Alabama
"As I have already felt and has many times been reconfirmed by you and your manner of working, I have made a 100% right choice in your company over others. Your efforts to bring satisfaction to me and your constant reassuring communication has made this move the easiest thing I ever had to do. I can only say thank you very much and I wish there were more workers like you and more companies like JLE! "
- Mr. Wolfgang S.
I was very happy with your service. The price was an important factor for me, and you delivered my boxes to Seattle safely at a price I thought was excellent value. Thank you again for your excellent service. If I move to or from Japan again, I'll be sure to check with you.
- Mr. Andrew G. (Shipped 51pkgs 2.4m3)
Everything went fine with the shipment as far as I can tell. I picked up my 16 boxes today and everything looks ok. When I went to the customs office here in Dallas it was pretty simple. I think as long as you have the packaging list and the other paperwork that you get from the shipping company in the US, like Invoice/Bill of Lading then it is not a problem.
Since my stuff was all personal belongings and I packed them all, they were not so strict with me. I was at that office for maybe 15min. Once I had that I went to the warehouse here and they saw I had the Customs Release Form so it was very quick and easy, 15min again.
I appreciate you help with everything and the pricing you guys gave was very reasonable and the service was great. I would recommend you guys to my friends.
- Mr. Roberto L.
I just wanted to let you know the packages have all arrived safely.
I've opened everything except the books, and so far all is in good condition.
Thank you. Once again it was a pleasure dealing with you.
Thank you for all your help and excellent service.
- Ms. Sandy W.
Thank you for your kind assistance with my shiping from Japan to Malaysia.
Japan Luggage Express will always be my first choice for international shipping. The staff are not only efficient, but they also speak good English which makes a huge difference in the entire process.
- Hannah, Malaysia
Can I take this opportunity to personally thank
you for your amazing and exemplary performance in handling our move,
all the way from our first enquiry with you, right up to the present
minute. We both could not have been any happier whatsoever with your
efforts. In fact, I would offer the highest
- Tyrone Smith
We just want to let you know that we have received our shipping and everything arrived in good condition without any major quarantine issues. We accidentally used a fruit box to ship some of our contents so Quarantine burnt the box but neatly packed all our stuff into a new one. That was fine
we will just be mindful of the type of boxes we use next time. Thank you very much for your terrific service.
Also how are all the staff at Japan Luggage Express? We are still concerned about Japan after the Earthquake and Tsunami natural disaster.
Thanks again Yasushi for your fantastic professional assistance.
We wish you
- Jade & Chris Ward
I received my trunk at the airport sooner than I expected. I am really pleased with your service and I will be recommending it to other friends that I have that may need to leave Japan in the near future. Good luck. I hope that you and your company can continue to provide such excellent service despite this terrible disaster.
- Mr. Ben Berry
After having lived nearly 17 years in Japan I had 5 very big boxes to be sent back to Melbourne, Australia. Japan Luggage Express was nothing but courteous, thorough and friendly. I have only praise for how they took me through the whole process. I asked a lot of questions and was always answered in an expeditious manner. I thank Japan Luggage Express for playing a big part in my major life change. I highly recommend them.
- Ms. Katrina Larsen