Shipping Lost and Found items from Japan
Shipping services of Lost and found belongings from Japan
As an international shipping and moving specialist serving the international community in Japan over 29 years we also offer the services of shipping lost and found belongings from Japan to overseas for tourists who had forgotten /left behind their personal goods in Japan.
In fact, with a steady and rapid growing number of international tourists to Japan, there are many cases of lost and found or forgotten personal items. We can ship lost and found /forgotten items to overseas destination.
If you already know where your items are (for example, hotel, train station, transportation company, lost and found office at the airport or police station), we can contact them and see if they can send it to us by C.O.D. or our representative should physically go there if it is in Tokyo or nearby area. Some organizations send lost and found items to a specific location in Japan by C.O.D using the services of some domestic courier company if they are located far from Tokyo area. If someone physically needs to go there, we can arrange it although this depends on where they are located and also our staff's availability.
In some cases, a letter of authorization is required for us to act on your behalf and they may ask you to send one to them directly. When shipping internationally, packing in cardboard boxes is necessary with the exception of some small items what can be put in an envelope with some cushioning materials.
In some cases we may need to arrange further packing if the item is, for example, some sort of a bag or suitcases.
How your items can be shipped from Japan
For shipping lost and found belonging from us to you, you have several choices of shipping.
Japan Post (Air mail, EMS, SAL, Sea mail)
Courier Services (DHL)
Air Cargo
About Charges
The total charges consist of :
1) Charges for retrieving the item (either shipping charge within Japan or our charge of physically travelling to a specific location and pick up)
2) International Shipping charge : From Japan to your county - either to your overseas address (or destination terminal if shipped as air cargo).
3) Our handling (starting from Y2,000)
4) Packing and Documentation: Please note that in some cases such as when shipping a suitcase or in other cases where further packing is required, there will be packing charge. If we ship as cargo (freight) or by DHL and we need to make a packing list for customs clearance and carriage purposes by checking and the contents, there will be documentation charge.
Note that some goods are considered dangerous goods and cannot be transported. Some examples are speakers, lithium ion batteries (in some cases), perfume. There are some postal regulations and to some countries laptop computers with lithium ion batteries can be sent but lithium ion battery alone cannot be sent.
Other items that are not accepted: perishable foodstuff, perfume, speakers,
Payment
Payment can be made using PayPal. (You can use your credit card to make a payment through PayPal and you do not have to make a PayPal account even if you have not used PayPal before.)
Forgotten Luggage at Airports in Japan
If you lost your luggage at the airport such as Narita, Haneda or Kansai(KIX), the places you need to contact will be different depending on where at the airport you left behind your luggage. i.e. whether it was before you went through the customs/passport control that you lost your luggage or which terminal it was. Major airports in Japan such as Narita Airport, Haneda Airport or Kansai (KIX) Airport deal with a number of lost and found items and forgotten luggage. Below are the web links to the pages related to lost and found at Narita Airport (New Tokyo International Airport), Haneda (Tokyo International Airport) and Kansai International Airport (KIX).
If you have difficulty contacting concerned parties by phone, let us know and we can call them on your behalf.